How do you authenticate watches before sale?
Every timepiece is inspected for serial/reference alignment, movement performance, case and dial consistency, and service history when available.
We only list watches that pass our multi-point verification process.
How fast will I receive my order?
Most orders are shipped with fully insured overnight service after payment clears and final quality control is complete.
Tracking details are sent as soon as the watch is dispatched.
Do you accept returns?
Yes. Return eligibility depends on the item and transaction type. Please review the store return policy page or contact us before purchase for exact terms.
Do your watches include a warranty?
Eligible watches include a ChronoChong limited warranty covering mechanical function. Coverage period and terms vary by piece, and details are provided at checkout.
Can I sell or trade my current watch?
Yes. Submit your watch details and photos through our contact page. We typically provide a competitive offer or trade valuation within 24 hours.
Can you source a specific reference for me?
Yes. Tell us your target model, condition preference, and budget. Our sourcing team will present vetted options from trusted partners.
How does watch consignment work?
After intake and pricing alignment, we market your watch to qualified buyers, manage negotiations, and coordinate secure delivery.
Payout is processed once the transaction is completed.
What payment methods do you accept?
We accept major payment methods available at checkout, including card and other enabled providers. For large transactions, contact us to discuss preferred payment workflow.
Do you offer in-person appointments?
Yes. Consultations are by appointment only. Contact us to schedule a private meeting with a ChronoChong specialist.
How do I contact your team quickly?
Call (916) 955-6656 or email
chongchrono@gmail.com. We respond as quickly as possible during business hours.